Customer FAQ

Frequently Asked Questions

1. What products does OMTEX offer?

OMTEX specializes in test and measurement equipment and related accessories. Browse our catalog to find the right instrument for your application.

2. How do I place an order?

You can place an order directly through our online store. For large orders or custom requirements, please contact us for a quote.

3. Do you offer wholesale or B2B pricing?

Yes, we offer B2B wholesale terms. Please reach out via our Contact page to discuss pricing and terms.

4. What is your return policy?

We accept returns within 30 days of delivery for items in original condition. Please contact our support team to initiate a return.

5. How can I track my order?

Once your order ships, you will receive a tracking number via email. You can use this to monitor your delivery status.

6. Do you ship internationally?

Yes, we ship to multiple countries. Shipping rates and delivery times vary by destination. See our Delivery Options page for details.

7. How do I contact support?

You can reach us through our Contact page or by email. We aim to respond within 1 business day.